Surface Pro 7 hibernates or keeps turning off randomly
Upon first look, it appears the problem is not a hardware issue and so, exchanging the device would not be considered as necessary. Nevertheless, if you have a new Surface Pro and it keeps hibernating or shutting down unexpectedly, you can try any one of the following four methods to check if it works for you. The underlying issue is most likely related to firmware/drivers rather than the hardware itself. As such, it is advisable to try and update the display drivers from Intel, to the latest version.
1] Update the display drivers to the latest version
Visit this web page to download the latest display drivers from Intel as a ZIP file and extract the files from the ZIP file to a local folder. Then, open the ‘Device Manager’ via Control Panel or through the ‘Run’ dialog box. Expand ‘Display Adapters’ category. Right-click on ‘Intel(R) Iris(R) Plus Graphics’ and select ‘Update driver’ option. Next, choose ‘Browse my computer for driver software’ > ‘Let me pick from a list of available drivers on my computer’. Select the ‘Have Disk’ button and browse to the folder containing the extracted files.
Thereafter, in the ‘Graphics’ subfolder, select the file ‘iigd_dch.inf’ and click OK. Hit the ‘Next’ button to install the latest Iris Plus drivers. This also installs the Intel Graphics Command Center application by default.
2] Remove Modern Standby features & change Power Plan
Please note that this method requires you to make changes to the Registry Editor. Serious issues can occur if the changes are made incorrectly to the Registry Editor. Create a system restore point before proceeding further. Press Win+R key in combination to open the ‘Run’ dialog box. In the box that appears, type ‘regedit.exe’ and hit ‘Enter’. Thereafter, in the Registry window that opens, navigate to the following path address –
Change the ‘CsEnabled’ value from ‘1’ to ‘0’. Click OK and restart the Surface Pro. Next, choose the High performance Power Plan and see if that help.
3] Change the display drivers to the Microsoft Basic Display Adapter
Open the Device Manager, again if you’ve closed it. Locate ‘Display Adapters’ category. When found, expand it.
Right-click on ‘Intel(R) Iris(R) Plus Graphics’ and select ‘Update driver’.
Later, choose ‘Browse my computer for driver software’ > ‘Let me pick from a list of available drivers on my computer’. In the end, select ‘Microsoft Basic Display Adapter’ and hit the ‘Next’ button to install the drivers.
4] Disable Panel Self Refresh option in Intel Graphics Command Center
Please note that the Intel Graphics Command Center is no longer available in the driver installer package with Windows Declarative Componentized Hardware (DCH) Graphics Drivers. So, if you wish to install a DCH driver, you can visit Microsoft Store. If the Intel® Graphics Command Center fails to install automatically, you can choose to install it, manually! The above methods are some of the easiest and fastest ways to stop Surface Pro from hibernating or turning off randomly. The downside is that some of them remove color profile switching and possible GPU benefits. Also, few of these such as the Registry hack goes against official Microsoft recommendations. If you are aware of any other methods, apart from the ones listed above do share them with us in the comments section below. Related read: Microsoft Surface won’t turn on, start-up or wake from Sleep.
